Media Centre

Videos

• Interview with Jim Steel BVO
• Change Management and BPM - Interview with Derek Miers, Forrester Strategies for Successful Business Process Change
  How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not about how to tweak existing infrastructure and processes. In this PEX Network video interview, filmed on location at our recent Process Excellence Europe event, Miers talks about something he calls the organizational weave of an organization and the importance of not adopting one single process approach, but rather knitting the elements of each one that adapts best to the organization.
• Leadership for BPM - Interview with Mark Zirbser, Cable and Wireless How Process Excellence Underpins Growth at Cable and Wireless
  Slower growth in the telecommunications industry means that there is increasing pressure on profit margins, says Mark Zirbser, Head of Process Excellence at global telecommunications company Cable & Wireless, so improving process efficiency to drive growth has become a critical role of process improvement in the industry. In this PEX Network video interview, Zirbser discusses how Process Excellence is as much about innovation as improving operational performance. He also reveals how Cable & Wireless' process excellence unit - called Business Enablement and Technology - brings together "change agents" from IT and Lean Six Sigma in order to garner the best that each discipline has to offer.
• Developing User-Centric BPM Tools - Interview with Ian Leaver, New Look Analyst: BPM Software too Focused on Automation
  The BPM software market is overly geared towards IT automation, says independent analyst Ian Leaver at Forward Look. In this PEX Network video interview, Leaver argues that Business Process Management software has been traditionally focused on gaining efficiency improvements by taking people out of processes. Instead, he says, BPM software providers should concentrate more on empowering business users to do the job they need to do - something he terms user-centric process management.
• Best BPM Programme Award Winner - Interview with Schenker Arkas Interview with Best BPM Project Europe Winner, DB Schenker Arkas
  DB Schenker Arkas, an international logistics firms headquartered in Germany, won Process Excellence Network's Best BPM Project for its work on improving its abiltiy track and analyze the details of its international transport operations. The project changed the company's processes and IT infrastructure in order to produce harmonized reporting to enable operations to take corrective action to anticipate and respond to problems.
  
  In this PEX Network video interview, Senem Kilic, Business Process Development and Customer Services Manager at the Turkish division of the company, explains the drivers for the project, discusses some of the changes that the company had to make, and shares the results that the project has had.
• After Hurricane Katrina, Business Process Management
  Responding quickly to changing events is something that faces every business in different ways. But there's added presure when you've got a fast-moving crisis on your hands and vulnerable people devastated by disaster are your customers. That's what was confronting the Hazard Mitigation Grant Program, Louisiana Office of Community Development Disaster Recovery Unit, a body set up in the wake of 2005 hurricanes Katrina and Rita. In this PEXNetwork.com video interview, Spring Garcia, Operations Manager at the agency, says that better use of technology and business process management (BPM) can help respond to these fast-moving situations.

---

Podcasts

• Is Cloud Computing Risky Business?
  Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastructure. But what are the risks? In this Process Perspectives interview, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, talks about the reasons for the growth in the cloud computing, ways that companies can mitigate associated risks, and comments on trends for the future.
• Not Just Another Pretty Face - BPM is More than Automation
  There's more to Business Process Management (BPM) than just automating processes, says Ian Gotts, CEO and founder of BPM software provider Nimbus. In this Profit through Process podcast, Gotts says that process management has really moved beyond the IT department to the boardroom as a tough economy and changing regulatory requirements drive the need for increased efficiency and compliance. He also talks about how cloud computing impacts on the delivery of BPM technology.
• To Profit or Not for Profit, the Process is all the Same
  A lot has been made of the difference between private and not for profit organizations. But from a process improvement perspective, are they really that different? Erika Westbay, Program Director of BPM at the Nature Conservancy, a non profit environmental organization, doesn't think so. In this Profit through Process podcast, Westbay describes the how the BPM program at the Nature Conservancy has evolved, key challenges, and gives insight into what it takes to have a successful BPM program.
• Citi's Roadmap to Better BPM
  Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford discusses how the international financial conglomerate is using technology and process improvement as a driver to better Business Process Management (BPM). He also offers some examples of the most successful process management initiatives at Citi – outlining the challenges and solutions, as well as giving some insight into the next steps.

---

Article

• The Eight Sources of "BPM headache"
  Implementing end-to-end process management often requires prying back more than 100 years of encrusted, out of date, work patterns and practices from business executives who have never imagined any other way of getting work done, says Connie Moore, Vice President of Research at Forrester. In this article, Moore looks at eight of the common stumbling blocks that keeps BPM from progressing within organizations.

[ Register Now ]